Your rights and account terms explained
We collect your name, email, phone number, identity document (for verification), and payment method details. We also log your login IP, device type and game activity. All of this is required to comply with anti-money-laundering rules and keep your account secure. Players in Yogyakarta and across Indonesia follow the same collection process.
Payment records from DANA, OVO, GoPay and QRIS deposits, plus bank transfers and withdrawals, are retained for 12 months on your account ledger. We keep copies for 5 years in our compliance archive, where local law requires it. You can request to see your full payment history anytime.
Yes. Log into your account, go to Settings > Legal & Privacy > Download My Data. We compile your personal information, account history and game records into a portable file and send it to your email within 3 business days, where local law permits this request.
Visit Settings > Account Closure and confirm. We lock your login immediately and delete your account data after 30 days. Payment records are kept for 5 years for compliance. Any pending withdrawals are processed before closure. You do not need to provide a reason.
No. Your DANA, OVO, GoPay and QRIS details are shared only with the payment processor needed to complete your transaction. We never sell, trade or rent your payment data to third parties. Your account balance and game history stay inside agen77bet.
We monitor every login for unusual IP addresses or devices. If we spot suspicious activity, we send a confirmation code to your registered email before allowing entry. You can also enable two-factor authentication in Settings > Security to add an extra verification step.
Use the live chat at the bottom right of your account lobby, email our legal team, or go to Settings > Legal & Privacy to submit requests directly. We respond to legal questions within 1 business day for live chat and 5 business days for formal submissions.
